Frequently Asked Questions
If the FAQ did not answer your question, please contact us using contact form or by phone at the 09 72 68 11 25.
Please contact us about any websites or business partners offering products from our range. We will take the time to answer you and guide you.
To find out the availability of a product, please communicate the reference(s) concerned via our contact form or by telephone on 09 72 68 11 25.
You can purchase our products by contacting our sales department directly via the contact form or by telephone on 09 72 68 11 25. You can also consult our network of resellers to find the point of sale closest to you . These two options offer you the guarantee of purchasing our products with the appropriate advice for each type of use.
Delivery times are indicated in the size guide, in the following form: “In stock – delivery within 3 to 4 working days”.
The PROS range waders and waders are made with high-end materials. However, it is recommended to follow these care instructions for the entire life of the product: read the care instructions (available soon).
Our logistics department does everything possible to deliver your products as quickly as possible. The procedures in place do not allow us to modify your address or your order once you have validated it.
In order to guarantee as short a delivery time as possible, your orders are taken into account as soon as they are validated. Once confirmed, they cannot be modified or canceled. Regarding your right of withdrawal, you have the option of returning your products to our warehouses. For further information, please see our general conditions of sale.
Once your order has been validated (after receipt of your order form), you will receive an acknowledgment of receipt via email, summarizing your order with the prices and commercial terms. All information regarding your order will be sent to email. If you have not received an email confirming your order, please contact our customer service.
We offer you the possibility of paying for your orders by bank transfer or by credit card (Carte Bleue, Visa or Mastercard). Additional fees for international transfers may be applied by your bank. Payment by credit card is entirely secure by the Stripe module.
If your payment is declined, make sure your bank has not blocked the wire transfer. Please verify that the credit card number and expiration date are correct. For security reasons, our customer service does not have access to your banking information, but can still advise you.
Your invoice is generated once your order has been shipped. It contains the billing information that you specified when ordering or opening an account. Please ensure that this information is valid as it cannot be changed afterwards. No modification of the invoice can be made once the order has been taken into account.
If your delivery is late, please contact our sales department. We will send you the tracking information for your order as well as the tracking link by email.
Yes, the order can be shipped to the address you confirm when ordering. We may associate multiple addresses with your account and have separate shipping and billing addresses. We also offer the possibility to our distributors to ship their orders directly to their customers' addresses with the publication of a neutral “Delivery Note”.
You will be informed immediately when your order leaves the warehouse. Two emails will be sent to you. An email containing your delivery note and an email containing your invoice.
You can request the tracking number for your order by contacting our sales department. By using this tracking number, you will know the status of your order with the delivery service.
